Frequently Asked Questions
Just a few of ourFAQsthat we have answered.
We’d love to provide services to you! We have tried to make getting our service easy for all of our future customers. You can either call our office to speak to one of our friendly Customer Service Representatives or you can go to the START NEW SERVICE tab on our website. Fill in the important information followed by a couple simple steps and you are well on your way to becoming one of our valued customers! We are committed to quality service at a fair price. We continually review potential cost containment measures to maintain our competitiveness in order to give you the best price for the best disposal services.
You have several options to make a payment. On our website, you can go to YOUR BILL>PAY ON-LINE, here you will need your account number, which can be located on your most recent invoice or previous invoices, your password is the last 4 digits of the phone number we have on file. You can mail your payments; we accept checks and money orders. You can also pay by phone, one of our friendly Customer Services Representatives are always happy to assist. Over the phone payments may be subject to additional fees. You can also do a one-time check payment on-line too.
CHARGES & ADDITIONAL SERVICES - In addition to the rate for service, Evergreen Disposal Services, reserves the right to charge customers an additional fee for additional services provided by Evergreen to the customer, whether requested or incurred by the customer, including, but not limited to, reactivation service, extra pickups or trip charges, waste overages and overflow. Evergreen Disposal reserves the right to increase the rates on an account for increases in disposal, processing, and/or transportation costs and to cover increased costs due to uncontrollable circumstances, i.e. changes in the frequency of collection, collection schedule, number, capacity, and/or type of equipment, and any changes to the charges payable under terms will be agreed to by payment of the invoice reflecting such changes, or by the actions and practices of the parties.
Your weekly collection consists of everyday generated household trash. Items such as furniture, electronics, cleanout and appliances are not normal household trash therefore, charges will apply based on the items you are needing to dispose of. Please call our office 48 hours in advance if you are interested in scheduling this service.
We hate to see you go! However, if you are looking to cancel service, we ask that you call our office to cancel your service to ensure you are not charged for any further service, or for our receptacle not being returned. At the time of cancellation, there will be a $20.00 ea. container(s) reconditioning fee that will be added to your final billing.
Trash Carts and Bins
Evergreen Disposal Services is a locally owned and operated company, the employees and owners care about the local and world environment. With that in mind research has shown that the large rolling trash cans Evergreen Disposal Services use are less likely to tip over and spill garbage in your neighborhood.
Many local realtors have told us that communities that use these large rolling trash cans tend to have a cleaner look and that helps with home sales in the community. Another plus, if our cart gets damaged, we will replace/repair it at no additional cost. We do offer extra Evergreen carts, for an additional cost.
We ask you do not write in permanent marker or paint on our equipment. We suggest you use stickers (example, mailbox stickers) to identify your cart/bin.
We ask that you call our office and speak with one of our friendly Customer Service Representatives to schedule a date when our crews will be in your area doing repairs/replacements of equipment. It is a separate crew that handles cart activity, we do ask that your cart is curbside and empty the night before.
Make sure you have the serial number located on the trash cart written down. If your cart goes missing, check your street and with your neighbors to see if they accidentally took your cart. If you are unable to locate your cart, please call the office. You are able to purchase one from us for $100.00 or you may purchase your own trash can. Wal-Mart, Lowes, and Home Depot are suggested areas if you choose to purchase your own.
Correct placement of your container for curbside collection is easy, but it’s also important to ensure your services are handled properly and safely. We don’t want to miss your collection, but we cannot provide service if your container is not by the curb when our crews arrive. This guideline will ensure your prepared:
- Place your container at the curb with the wheels facing your house and the lid opening into the street.
- Keep your garbage cans four (4) feet apart from any obstacles such as mailboxes, cars, lamp posts or power lines.
- Keep your container curbside until the end of the day if it hasn’t been collected. Services times vary and we could be running later than expected.
- Put your items out the night before your collection day.
Note: Some areas with HOA’s have specific regulations for when your items can be curbside, always check your bylaws first.
Schedules and Holidays
Collection times vary, our Crews start very early in the mornings. To ensure collection, we ask that you place all items curbside the night before to ensure collection.
Charles County Residents: We do not offer or collect recycling material in your area, you will need to call Public Works at 301-932-3599 for service. If recycling is available in your area, we will collect the following: Aluminum cans, metal cans and empty aerosol cans. Plastic bottles and jugs small mouth and wider based such as milk jugs, soda bottles, laundry detergent ETC. Newspapers, magazines, office paper, mixed paper, junk mail and cardboard boxes. We will collect up to 25 moving boxes per collection, your boxes must be broken down to ensure collection. These items may be commingled in the same recycling container. Do not use plastic bags for recycling. Unacceptable recycling items are plastic food trays & cups, clam-shell containers, light bulbs, glassware, ceramics, pots and pans, paper plates and napkins, batteries, any Styrofoam, to-go food containers, tires, auto parts, garden hoses, VCR tapes and diapers.
If we do not offer recycling in your area, we will collect 10 moving boxes per collection, your boxes must be broken down to ensure collection. To dispose of your moving boxes, you can visit the below links to find a convenience center near you.
Calvert County - https://www.calvertcountymd.gov/1753/Locations-Hours
Saint Mary’s County – https://www.stmarysmd.com/dpw/FacilityLocations/
Charles County Residents: We do not offer or collect yard debris material in your area, you will need to call Public Works at 301-932-3599 for service.
Calvert Counties and Saint Mary’s Counties: Grass clippings and leaves need to be placed in compostable yard waste bags. Personal cans may be used, but will need to be marked “yard debris”. Tree limbs and brush must be no longer than 4 feet in length and 3 inches think in diameter. These items must be tied with a rope or twine in arm length bundles. Items that are bagged, bundled or in a container are not to exceed 35 lbs. We will collect a maximum of 3 bags of grass clippings and/or leaves, and 3 bundles of brush per pick up. There will be an extra charge to schedule additional removal of these items. Please call-in advance for pricing and to schedule. Rocks, mulch, sod and dirt are not accepted.
Misses are never intentional but, in most cases, we have found that items were not out curbside when our crews serviced your street. Other factors include, using the incorrect container, for example; putting recycling material in a trash cart or putting trash material in a recycling cart. Also, putting paint, construction debris, or other non-household trash type material(s) inside your trash cart will cause no collection. We ask if your items were missed, please call our office to report this to one friendly Customer Service Representatives. Services will be provided on your next scheduled collection day and we will collect accumulated material when we return.
We pick up on ALL holidays EXCEPT Memorial Day, Labor Day, July 4, Thanksgiving Day, Christmas Day, New Year’s Day and holidays where the landfills are closed. If a Holiday falls on a Monday, everyone’s trash collection day will get pushed back by one day: Example; Mondays trash would be collected on Tuesday, Tuesday’s trash on Wednesday, Wednesday’s trash on Thursday, Thursday’s trash on Friday and Friday’s trash on Saturday. If Thursday is the Holiday, then Thursday’s trash would be collected on Friday and Friday’s trash on Saturday,
**The following week after a Holiday, your collection days go back to your normal days. Since all of your trash will be removed the next scheduled pick-up day, there will be no adjustment on your bill.
Evergreen Disposal Services reserves the right to cancel collection service day in areas in which we deem the roads unsafe due to inclement weather. Remember, even though your car may make it through your area, we will not attempt to drive a large truck on icy hilly roads. Your safety is important to Evergreen Disposal Services. Since we will collect accumulated material when we return, no adjustments will be made to your account. For up to the minute information regarding service, please visit our website at www.evergreendisposal.com.
At Evergreen Disposal Services we believe in serving customers according to their needs, not ours. With that in mind, there may be times that we are able to come back depending on your location. Please call our office and we will be happy to assist you if we can. Please note, there could be an additional charge upon return for services.
Please leave your container curbside until the morning, our trucks do run into the evening at times and do not have a cut off time. If it still has not been emptied the next day, please call the office.
Everyday generated kitchen and bathroom trash is household trash. We will collect an additional 3 (three) plastic bags or 1 (one) Evergreen or personal cart each collection. Anymore outside of this amount is considered EXTRA HOUSEHOLD TRASH; If you generate more than the allowed amount, please call our office, one of our friendly Customer Service Representatives we can make an adjustment to your monthly rate to ensure collection each time we arrive.
Please call our office at least 48 hours in advance for pricing and to schedule these items for removal or submit an online form and a friendly Customer Service Representative will contact you.
Acids, fire extinguishers, ammunition, antifreeze, asbestos, automobile parts, cinder blocks, concrete, car batteries, chemicals, dead animals, motor oil, mulch, paint, pesticides, poisons, propane or helium tanks, sod, tires, tree stumps, dirt, rocks and stones, or medical waste.
It is imperative that proper steps are taken when disposing of syringes/needles. To ensure the safety of our crews, we would like to inform you of how you can dispose of these items. Return them to either the physician or hospital in which they were received. Syringes/needles or any sharp items should never be disposed of in just a plastic or paper bag. They can be placed in heavy duty plastic containers such as laundry detergent containers.